The AI & Agentic observatory by HUB InstituteL'observatoire IA et Agentique du HUB Institute
The Index Live of AI agents inside the world's companiesL'Index Live des agents IA déployés dans les entreprises du monde
From AI promise to business proof: the deployments that actually run, real companies and identified solutions, with the sources that prove it. No source, no entry.De la promesse de l'IA à la preuve business : les déploiements qui tournent vraiment, entreprises réelles et solutions identifiées, avec les sources qui le prouvent. Pas de source, pas de fiche.
450
verified deploymentsdéploiements vérifiés
14
sectorssecteurs
55
countriespays
10
world regionsrégions du monde
Last updated:Dernière mise à jour : 27 Aug 2026, 09:14 UTC
Where the agents runOù tournent les agents
55 countriespays
Drag to spin · click a dot to filterFaites tourner · cliquez un point pour filtrer
SectorsSecteurs
Browse by sectorParcourir par secteur
Every deployment is filed under exactly one sector. Open one to see who runs what inside it.Chaque déploiement est rangé dans un seul secteur. Ouvrez-en un pour voir qui y déploie quoi.
- 97Financial Services39 countriespays · 89 in productionen production
- 43Public Sector & Education18 countriespays · 32 in productionen production
- 39Healthcare & Life Sciences13 countriespays · 33 in productionen production
- 39Retail & E-commerce16 countriespays · 33 in productionen production
- 32Travel & Transportation23 countriespays · 26 in productionen production
- 29Media & Entertainment11 countriespays · 16 in productionen production
- 29Telecommunications19 countriespays · 21 in productionen production
- 28Technology & Software9 countriespays · 27 in productionen production
- 26Consumer Goods & Manufacturing13 countriespays · 16 in productionen production
- 26Professional & Business Services6 countriespays · 25 in productionen production
- 21Insurance12 countriespays · 20 in productionen production
- 16Energy & Utilities10 countriespays · 14 in productionen production
- 15Hospitality & Food3 countriespays · 12 in productionen production
- 10Automotive & Mobility6 countriespays · 6 in productionen production
The CODA™ scoring map · HUB InstituteLa carte du scoring CODA™ · HUB Institute
Every agent, placed on two axesChaque agent, placé sur deux axes
Autonomy N1-N4 as the journals attest it (the 24-hour test), instrumented value-chain maillons 1-10 as the scope. The quadrant follows from the two axes; each entry carries its own score card.L'autonomie N1-N4 telle que les journaux l'attestent (le test des 24 heures), les maillons instrumentés 1-10 comme portée. Le quadrant découle des deux axes ; chaque fiche porte sa propre score card.
- N1Assistance· Proposes74The agent proposes, the human does. Every output is reworked: writing, analysis and code copilots.
- N2Validated execution· Prepares356The agent does, the human validates before impact - the systematic human-in-the-loop of orchestrated processes. Answering is not executing: a purely informational agent stays here.
- N3Delegation under mandate· Executes20The agent does and commits; the human handles exceptions and audits a posteriori within written bounds.
- N4Audited autonomy· Transacts0The agent chains decisions end to end; the human governs: reviews, journals and veto rights.
The 24-hour test - "If the human does nothing for 24 hours, does the decision still get made?" No: N1-N2. Yes, within written bounds: N3. Yes, re-arbitrations included, under reviews: N4.
Declared = min(observed, authorized by the documented locks) - the anti agent-washing clause. Placement is our analytical reading of each deployment, never a claim made by the source.Déclaré = min(observé, autorisé par les verrous documentés) - la clause anti agent-washing. Le placement est notre lecture analytique de chaque déploiement, jamais une affirmation de la source.
Deployment indexIndex des déploiements
Who runs what, whereQui déploie quoi, où
Search companies, solutions and vendors, or narrow by sector, geography, industry, department, stage and confidence.Cherchez entreprises, solutions et éditeurs, ou filtrez par secteur, géographie, industrie, département, stade et confiance.
450 of 450 deployments · Les fiches sont rédigées en anglais.
- North America
(RED)
Salesforce Agentforce (donor-data agent) · Salesforce
(RED) uses a Salesforce Agentforce agent to analyze and act on donor data supporting its fundraising for the Global Fund.
N2CopilotedCopilotéPilotPiloteVendor-sourcedSource éditeur· 50%1 source · salesforce.com - North America
1-800Accountant
Agentforce · Salesforce
Resolves customer chat engagements about tax and accounting services autonomously, including during peak tax season.
N2CopilotedCopilotéIn productionEn productionVendor-sourcedSource éditeur· 50%1 source · salesforce.com - Europe
A&O Shearman
Harvey
The global law firm rolled out Harvey's legal AI agents firmwide for contract review, legal research and compliance work across its lawyers and support staff.
N1CopilotedCopilotéIn productionEn productionReportedRapporté· 60%2 sources · harvey.ai - Africa
Absa
Abby · Salesforce (Agentforce)
Customer-facing agentic AI assistant on the Absa Banking App, website and business banking portal: contextual conversations about loans, investments and cross-border payments in all 11 official South African languages.
N2CopilotedCopilotéIn productionEn productionConfirmedConfirmé· 75%3 sources · absa.africa - Africa
Absa
Unnamed internal agent pilots
Three autonomous AI agents in internal testing at the bank alongside the customer-facing Abby: the first is a co-pilot supporting relationship managers; the others are undisclosed.
N1CopilotedCopilotéUnnamed agentAgent sans nomPilotPiloteReportedRapporté· 60%2 sources · iafrica.com - Middle East
Abu Dhabi Department of Government Enablement
TAMM AutoGov (TAMM 4.0) · Department of Government Enablement (Abu Dhabi)
AI 'public servant' automatically manages recurring citizen tasks such as licence renewals, utility payments, and routine healthcare bookings.
N2CopilotedCopilotéAnnouncedAnnoncéReportedRapporté· 65%2 sources · dge.gov.ae - Europe
Accenture
GitHub Copilot · GitHub (Microsoft)
Accenture deployed GitHub Copilot at scale, with reporting of a rollout targeting tens of thousands of its developers.
N1CopilotedCopilotéIn productionEn productionReportedRapporté· 60%1 source · secondtalent.com - Africa
Access Bank
Tamada
Tamada is Access Bank's conversational and transactional banking assistant that handles customer queries and transactions from airtime top-ups to fund transfers.
N2CopilotedCopilotéIn productionEn productionConfirmedConfirmé· 75%1 source · accessbankplc.com - Middle East
ADNOC (Abu Dhabi National Oil Company)
ENERGYai · AIQ (ADNOC/Presight-G42 joint venture)
Agentic AI trained on upstream workflows automates seismic analysis, geological modeling, and real-time process monitoring across ADNOC operations.
N2CopilotedCopilotéIn productionEn productionReportedRapporté· 60%2 sources · presight.ai - North America
Adobe
ServiceNow AI Agents · ServiceNow
Adobe uses ServiceNow AI to drive measurable outcomes across enterprise workflows.
N1CopilotedCopilotéIn productionEn productionVendor-sourcedSource éditeur· 50%1 source · newsroom.servicenow.com - North America
ADT
Sierra
Runs conversational agents for customer service, billing questions and lead qualification in ADT's home-security business.
N2CopilotedCopilotéIn productionEn productionReportedRapporté· 50%2 sources · sierra.ai - Europe
Aeroporti di Roma
ADR Virtual Assistant (ADRYX) · Amazon Web Services / Storm Reply
A generative-AI virtual assistant on WhatsApp and the ADR website gives Fiumicino passengers real-time info on services, connections, parking and tourism.
N2CopilotedCopilotéIn productionEn productionConfirmedConfirmé· 70%2 sources · businesswire.com - Southeast Asia
AIA Philippines
AI Roleplay
AI-powered training platform that lets AIA Life Planners, the company's insurance agency force, simulate real-life Taglish customer conversations and receive real-time feedback on objection handling, emotional engagement and product knowledge.
N2CopilotedCopilotéIn productionEn productionReportedRapporté· 65%2 sources · bworldonline.com - Europe
AIB (Allied Irish Banks)
Abi / Microsoft 365 Copilot · Microsoft; Abi assistant in-house
AIB runs the customer-facing conversational assistant Abi for everyday banking queries and rolled Microsoft 365 Copilot out to the majority of employees.
N2CopilotedCopilotéIn productionEn productionConfirmedConfirmé· 80%2 sources · news.microsoft.com - South Asia
Air India
AI.g · Microsoft (Azure OpenAI)
Answers customer queries such as booking changes and refunds as a generative-AI virtual agent built on Azure OpenAI GPT-4 with retrieval-augmented generation.
N2CopilotedCopilotéIn productionEn productionConfirmedConfirmé· 70%3 sources · microsoft.com - Oceania
Air New Zealand
Unnamed meal-tray image-recognition AI
Computer-vision AI used to analyse around 30,000 photographed meal trays, quantifying what passengers leave uneaten to cut catering waste and refine onboard menus.
N2CopilotedCopilotéUnnamed agentAgent sans nomIn productionEn productionReportedRapporté· 60%1 source · newsroom.co.nz - Southeast Asia
AirAsia
Ask Bo
Handles passenger self-service in multiple languages (live flight status, boarding information, flight changes, refunds and baggage questions), replacing the airline's earlier chatbot AVA.
N3DelegatedDéléguéIn productionEn productionConfirmedConfirmé· 70%3 sources · newsroom.airasia.com - Africa
Airtel Nigeria
Airtel Assist
Airtel Assist is a WhatsApp-based AI self-service chatbot (launched August 2025) letting customers check balances, buy airtime/data, make payments and troubleshoot issues 24/7.
N2CopilotedCopilotéIn productionEn productionConfirmedConfirmé· 75%2 sources · techeconomy.ng - Middle East
Akbank
Akbank Asistan · Akbank / Microsoft Azure OpenAI
AI-powered Akbank Asistan analyzes customer data and behavior to classify 1,000+ intents and autonomously perform 200+ banking transactions via text or voice, delivering tailored recommendations.
N2CopilotedCopilotéIn productionEn productionConfirmedConfirmé· 75%2 sources · gfmag.com - North America
Albertsons Companies
Albertsons AI Shopping Assistant · OpenAI
An agentic AI shopping assistant across Albertsons banner sites that helps customers plan meals, restock essentials, and discover products to cut shopping time.
N2CopilotedCopilotéIn productionEn productionReportedRapporté· 65%2 sources · albertsonscompanies.com
Showing 20 of 450
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