Travel & Transportation

Uber rolled out ChatGPT Work to all of its more than thirty thousand employees, up from a pilot of about a thousand. The system takes an employee's goal, breaks it into steps and runs them across connected tools such as Google Drive, Gmail, Slack and Calendar, returning finished work in one session, for example a consolidated meeting brief assembled from calendar entries, documents and Slack threads.

Destination agents for Red Sea Global and AlUla talk to each other to extend a visitor's stay: a lead agent coordinates specialist agents for accommodation, transport, dining and activities, checks availability between the two destinations and assembles one journey, including private transfers, a stargazing experience and a heritage visit. The itinerary is presented to the guest for approval, and separate rule based systems handle the actual bookings and payments.

A conversational travel assistant backed by Booking Holdings that recommends and reserves hotels, restaurants, events and activities, with live availability, pricing and direct booking inside the conversation. It launched with a free tier plus Plus and VIP memberships at five and twenty five dollars a month, and partners including OpenTable, KAYAK, Priceline, Agoda, SeatGeek and GetYourGuide.

Guests add the Princess app to their ChatGPT account and tag the brand to find sailings by destination, date and length, compare itineraries and ships, browse ports, excursions and packages, and check current pricing and availability. The line says it intends to extend the experience to other compatible AI platforms.

Overroute's agentic AI automates load coordination and freight movement (calls, appointment issues, rescheduling) across J.B. Hunt's intermodal, dedicated, ICS and truckload divisions.

Migration of the KN SwiftLOG warehouse management system to a cloud-native platform with agentic AI capabilities across contract-logistics operations.

Sisu is Finnair's AI customer-service assistant on web and app, understanding natural language in 15 languages and answering travel queries.

AI pricing platform adopted by Africa's largest carrier, cited alongside Kenya Airways and RwandAir as pioneering AI-based fare optimization on the continent.

AI and machine learning pricing platform fully integrated into the airline's revenue management, recalculating and executing ticket pricing across 42 destinations including 33 African routes.

Handles traveler support on Engine's business-travel platform end to end (booking modifications, cancellations and refunds), with the Eva agent resolving routine-to-complex chat cases without human intervention, across 800,000+ annual support cases.

Plans and books travel for users (hotel comparison, flights, attractions, live translation), as the platform's AI travel assistant, now three years in service.

Same-day delivery logistics company integrated Channel Corporation's AI agent ALF via API with its own dispatch system so ALF directly executes repetitive courier requests, such as granting delivery authorization and reassigning items when a barcode fails to scan, instead of only answering questions; AI now gives the first response to all inbound courier inquiries during peak periods, letting staff focus on dispatch oversight instead of managing dozens of chat rooms one by one.

Decagon AI agents move customer engagement from reactive service toward concierge-led experiences that help frontline teams resolve issues faster.

AI tools embedded in daily operational planning: flight routing, predictive maintenance, crew and aircraft allocation and turnaround scheduling. CEO Vanessa Hudson publicly credits them for measurable punctuality and fuel gains, without naming the systems.

Autonomous voice and email AI agents handling appointment scheduling, transport-status and driver follow-up calls, and high-priority warehouse coordination across DHL Supply Chain regions.

A generative-AI virtual assistant on WhatsApp and the ADR website gives Fiumicino passengers real-time info on services, connections, parking and tourism.

Gives select SkyMiles members a generative AI assistant in the Delta app, in beta, for real time answers on flight times, seats and gates, eCredit and bag lookups including claim status, and SkyMiles benefits, handing customers to Reservations and Customer Care when it cannot help.

An AI-powered contact center platform using voice-bots and chatbots to answer customer enquiries for the airline.

Gen-AI-powered dynamic AI agents from Yellow.ai automate customer support for the logistics and parcel-delivery company.

An LLM-based virtual travel assistant that supplies personalised travel information around the clock in more than 100 languages, displayed to passengers at Berlin Brandenburg Airport.