Travel & Transportation

A generative-AI virtual assistant on WhatsApp and the ADR website gives Fiumicino passengers real-time info on services, connections, parking and tourism.

Answers customer queries such as booking changes and refunds as a generative-AI virtual agent built on Azure OpenAI GPT-4 with retrieval-augmented generation.

Computer-vision AI used to analyse around 30,000 photographed meal trays, quantifying what passengers leave uneaten to cut catering waste and refine onboard menus.

Handles passenger self-service in multiple languages (live flight status, boarding information, flight changes, refunds and baggage questions), replacing the airline's earlier chatbot AVA.

Decagon AI agents move customer engagement from reactive service toward concierge-led experiences that help frontline teams resolve issues faster.

Puts an agentic layer over trip planning: AI Trip Planner builds personalized itineraries, Smart Filters turn free-form requests into search, Property Q&A answers stay questions in-app, and since October 2025 Booking.com runs as one of the first travel apps inside ChatGPT.

Same-day delivery logistics company integrated Channel Corporation's AI agent ALF via API with its own dispatch system so ALF directly executes repetitive courier requests, such as granting delivery authorization and reassigning items when a barcode fails to scan, instead of only answering questions; AI now gives the first response to all inbound courier inquiries during peak periods, letting staff focus on dispatch oversight instead of managing dozens of chat rooms one by one.

Generative AI model from Fetcherr that sets prices on part of Delta's domestic network; president Glen Hauenstein told investors it covered about 3% of the network with a target of about 20% by end of year, while Delta publicly states it does not price on personal data.

An LLM-based virtual travel assistant that supplies personalised travel information around the clock in more than 100 languages, displayed to passengers at Berlin Brandenburg Airport.

Autonomous voice and email AI agents handling appointment scheduling, transport-status and driver follow-up calls, and high-priority warehouse coordination across DHL Supply Chain regions.

Handles traveler support on Engine's business-travel platform end to end (booking modifications, cancellations and refunds), with the Eva agent resolving routine-to-complex chat cases without human intervention, across 800,000+ annual support cases.

AI pricing platform adopted by Africa's largest carrier, cited alongside Kenya Airways and RwandAir as pioneering AI-based fare optimization on the continent.

AI-powered revenue management that forecasts demand and optimizes bid prices across the network, recognized with a 2024 PROS customer award for profit impact.

Sisu is Finnair's AI customer-service assistant on web and app, understanding natural language in 15 languages and answering travel queries.

Pilots ChatGPT Enterprise for employee productivity and applies OpenAI vision models to automate map-making from street imagery for GrabMaps.

Generative-AI assistant that helps staff manage APIs/interfaces, answer customer questions on interface availability, and resolve HTTP errors in development workflows.

Iberia GPT is a conversational travel-recommendation channel in the ChatGPT GPT Store, part of 10+ generative-AI agents Iberia runs in production including an in-app AI Travel Assistant.

Generative-AI chat assistant in 10 languages for booking tickets, add-ons, web check-in, seat selection and FAQs across web, app and WhatsApp.

Overroute's agentic AI automates load coordination and freight movement (calls, appointment issues, rescheduling) across J.B. Hunt's intermodal, dedicated, ICS and truckload divisions.

AI app that helps cabin crew quickly draft standardized reports of in-flight events using a fine-tuned small language model.