Public Sector & Education

Japan's Digital Agency added agent functions to Gen-nai, the generative AI platform used by civil servants: staff create and run agents through conversation alone, and a single instruction is carried through a sequence of tasks such as web research and drafting documents. A second function, Gen-nai Workshop, is a development environment where the AI writes and modifies code, handles files and runs tests, and is due by December 2026.

Missouri is among the first states using Gemini for Government Services, where agents answer questions against state administrative codes and internal policy documents with page and paragraph citations, compare vendor bids against procurement rules, classify citizen documents such as paystubs and leases, and rewrite regulatory language into plain language notices. The state frames it as automating routine work in its workflows, with staff still deciding.

The CDAO has put Gemini Enterprise in the hands of three million uniformed and non uniformed members of the US armed services, who have built more than a hundred thousand custom agents to streamline everyday tasks. Each agent runs under its own attested identity with least privilege permissions, and every action it takes is written to an audit trail.

A conversational assistant on WhatsApp that gives Brazilian rural producers localised input pricing, weather forecasts and farm financial health evaluations, to support decisions taken in the field. Brazil's national agriculture and livestock federation reports 40,000 active users, against a potential reach of five million producers.

A single AI front door for federal services that answers citizens' questions by drawing on roughly 29,000 government websites, covering passports, replacing a Social Security card or booking a campsite. At launch it points people to the right service; submitting documents and tracking progress inside the platform is planned for 2027.

A conversational agent, live since 21 September 2026, that answers new students' questions about joining the university, arrival tasks and Welcome events. It is deliberately grounded on the university's own Welcome website alone, which holds the new starter checklists, arrival guidance and event details.

Deflects the bulk of incoming learner support requests with AI agents that went live about a month after the project started.

System of 32 specialized AI agents that analyzes policies, legislation and strategies, assesses their impact, and gives UAE ministers round-the-clock recommendations and follow-up on decision implementation.

ASK MOEI is a generative-AI-powered platform introduced to help users quickly access information and receive faster responses to enquiries about the ministry's services.

An agentic AI tool on the Data Saudi platform that turns plain-language questions into instant analytics drawn from 7,500+ economic and social indicators.

Copilot and Copilot Studio agents help clinicians and admin staff draft letters, build rotas, manage discharge and automate FOI/complaints workflows.

A sovereign generative-AI assistant and API for civil servants to write, summarise and find information, deployed across ministries and France Services.

A voice-and-text AI assistant giving citizens multilingual access to information across 35+ federal ministries and 60+ agencies.

Japan's financial regulator is developing an AI agent to help regional banks handle customer service, as reported by The Japan Times in May 2026: a government-built agent intended to be shared across the country's regional banking sector.

State employees use ChatGPT Enterprise for writing, research, summarization and drafting, following a structured pilot later scaled across agencies.

A national language-AI public infrastructure providing speech recognition, translation and multilingual conversational access to government services in Indian languages.

(RED) uses a Salesforce Agentforce agent to analyze and act on donor data supporting its fundraising for the Global Fund.

Government platform built with Microsoft that lets the ministry produce, manage and deploy AI agents across its services to modernize bureaucracy and boost administrative efficiency.

An agentic assistant on GOV.UK that guides citizens through government processes, initially focused on employment (finding work, training and support), with tailored, multi-turn help.

AI text-messaging agent proactively nudges students about deadlines, financial-aid steps, and registration, freeing advisors for complex cases.