Public Sector & EducationSecteur public & éducation · EuropeEurope · United KingdomRoyaume-Uni
UK Department for Science, Innovation and Technology (DSIT / GOV.UK)
GOV.UK AI assistant (GOV.UK Chat) · Vendor:Éditeur : Anthropic (Claude)
What the agent doesCe que fait l'agent
An agentic assistant on GOV.UK that guides citizens through government processes, initially focused on employment (finding work, training and support), with tailored, multi-turn help.
Fiche rédigée en anglais.
Key factsCe qu'il faut retenir
- UK Department for Science, Innovation and Technology (DSIT / GOV.UK) (United Kingdom) runs GOV.UK AI assistant (GOV.UK Chat) (vendor: Anthropic (Claude)) in Government Digital Service. Stage: pilot.UK Department for Science, Innovation and Technology (DSIT / GOV.UK) (Royaume-Uni) exploite GOV.UK AI assistant (GOV.UK Chat) (éditeur : Anthropic (Claude)) sur le périmètre Government Digital Service. Statut : pilote.
- Scored N2, validated execution: the agent prepares. Quadrant Copiloted, 2/10 value-chain links instrumented on the HUB Institute CODA™ matrix.Scoré N2, exécution validée : l'agent prépare. Quadrant Copiloté, 2/10 Maillons de la chaîne de valeur instrumentés sur la matrice CODA™ du HUB Institute.
- Reported outcome: two scaled pilot deployments run in 2025 before app rollout (pilots).Résultat rapporté : two scaled pilot deployments run in 2025 before app rollout (pilots).
- Evidence: 2 public sources (Anthropic, AI News), confidence 85%.Preuves : 2 sources publiques (Anthropic, AI News), confiance 85%.
SectorSecteur
Public Sector & EducationSecteur public & éducation
IndustryIndustrie
National government
DepartmentDépartement
Government Digital Service
VendorÉditeur
Anthropic (Claude)
CountryPays
United KingdomRoyaume-Uni
RegionRégion
EuropeEurope
First cataloguedAjouté le
27 Aug 2026
CODA™ Score Card · HUB InstituteCODA™ Score Card · HUB Institute
Scored from public sourcesScoré sur la base de sources publiques
Frieze · Frise · Citizen-service journeyParcours usager (service public)
- 1. Request intakeAccueil de la demande
- 2. IdentificationIdentification
- 3. Information & orientationInformation & orientation
- 4. Case triageQualification du dossier
- 5. Case assemblyConstitution du dossier
- 6. ProcessingInstruction
- 7. Administrative decisionDécision administrative
- 8. NotificationNotification
- 9. Delivery & executionDélivrance & exécution
- 10. Follow-up & complaintsSuivi & réclamation
Instrumented Maillons: 1 full + 2 partial ≈ 2/10Maillons instrumentés : 1 plein + 2 partiels ≈ 2/10
CopilotedCopiloté · N2 Validated executionExécution validée · scope 2/10portée 2/10
Agentic assistant on GOV.UK guides citizens through government processes with tailored multi-turn help, initially on employment, across two scaled 2025 pilots; it informs and orients. N2.Assistant agentique sur GOV.UK qui guide les citoyens dans les demarches administratives avec une aide personnalisee multi-tours, d'abord sur l'emploi, via deux pilotes a l'echelle en 2025; il informe et oriente. N2.
declared = min(observed, authorized by the locks).déclaré = min(observé, autorisé par les verrous). A lock without public evidence counts as closed: that is the anti agent-washing clause. Un verrou sans preuve publique est réputé fermé : c'est la clause anti agent-washing. Analytical placement on the HUB Institute CODA™ matrix, from public sources; never a claim made by the company.Placement analytique sur la matrice CODA™ du HUB Institute, sur la base de sources publiques ; jamais une affirmation de l'entreprise.
AI regulation contextCadre réglementaire IA
Europe non-EU (UK, Switzerland)Europe hors UE (R-U, Suisse)
National, principles-based approaches outside the EU AI Act.Approches nationales fondées sur des principes, hors AI Act. Derived from the deploying organization's home country; this is jurisdictional context, not a compliance assessment.Déduit du pays de l'organisation ; c'est un contexte juridictionnel, pas une évaluation de conformité.
Reported outcomesRésultats rapportés
pilots
two scaled pilot deployments run in 2025 before app rollout
Company officialOfficiel entrepriseas reported by this source typetel que rapporté par ce type de source
Confidence:Confiance : 85%
Named body (DSIT/GDS), named product powered by Claude confirmed by vendor announcement and press; still in phased pilot-to-scale.
Sources
- Company officialOfficiel entrepriseAnthropicretrievedconsulté le 27 Aug 2026Anthropic and UK government partnership on GOV.UK AI assistant
anthropic.com
- News mediaPresseAI Newsretrievedconsulté le 27 Aug 2026Anthropic selected to build government AI assistant pilot
artificialintelligence-news.com
Source types explained on the methodology page. Types: company official, earnings call, news media, conference talk, vendor case study, press release, other.Les types de sources sont expliqués sur la page méthodologie. Types : officiel entreprise, résultats financiers, presse, conférence, cas client éditeur, communiqué de presse, autre.
Want to dig into this use case with HUB Institute?Envie de creuser ce cas d'usage avec le HUB Institute ?
Understand in detail how UK Department for Science, Innovation and Technology (DSIT / GOV.UK) runs GOV.UK AI assistant (GOV.UK Chat), or launch a similar project in your company. HUB Institute's experts support you, from audit to execution.Comprendre en détail comment UK Department for Science, Innovation and Technology (DSIT / GOV.UK) déploie GOV.UK AI assistant (GOV.UK Chat), ou lancer un projet similaire dans votre entreprise : les experts du HUB Institute vous accompagnent, de l'audit à l'exécution.
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