Hospitality & Food

The resort's digital concierge, now reachable inside ChatGPT, where guests book a room, request housekeeping items, contact the bell desk and explore amenities in conversation. The resort calls it the hospitality industry's first fully transactional experience with a generative chatbot.

A location strategy manager at the owner of Premier Inn built an agent that scores potential new hotel sites on driving distances and nearby amenities, giving a data first starting point while people keep the judgement. Copilot is moving from a 270 person pilot to 1,650 support centre colleagues and multi site hotel managers, with more than sixty role specific use cases across eight functions.

ArchIQ is McDonald's restaurant operating platform: the Archy voice agent takes drive thru orders in English and Spanish, Bluetooth tags track inventory, computer vision watches equipment and accuracy scales weigh orders before the bag leaves the window. Rollout is conditions based, so a restaurant must pass a readiness check before it gets the stack.

A conversational travel companion that carries a guest from inspiration and hotel comparison through booking management to post stay support, in eleven languages, on ALL.com, the ALL Accor app, WhatsApp and iMessage. Accor says it confirms bookings directly and resolves most requests on its own, handing over to support teams for complex requests.

A conversational natural-language search experience that interprets a traveller's query, infers trip purpose and returns curated results from Marriott's verified property data for Bonvoy members.

Presto Voice AI handles drive-thru order taking, expanding from corporate pilots to franchisees across the US and Canada.

Conversational and agentic AI concierge agents coordinate guest interactions and service requests and prioritize tasks across CityBlue's hotels in Kenya, Rwanda and Tanzania, freeing staff for in-person service.

A generative AI trip-planning agent on hilton.com that helps travellers pick a destination, compare properties and explore amenities via natural-language questions.

Voice AI running in staff headsets that coaches crew members on guest-friendliness phrases in real time, answers operational questions, and surfaces maintenance and low-stock alerts that update kiosk and drive-thru menu boards.

First customer of Gemini Enterprise for Customer Experience, deploying an omnichannel food-ordering agent across mobile, web, phone and kiosks.

A generative-AI agent on WhatsApp acting as a 24/7 mentor for restaurant partners, analyzing metrics (GMV, cancellations, ratings, conversion funnel) and proposing actions to boost sales.

Answers restaurant and diner web queries (reservations, loyalty points, account questions), as an AI agent for the booking platform.

A conversational AI recruiting assistant that chats with candidates, answers questions, collects information, schedules interviews and sends offers to support Chipotle's rapid restaurant expansion.

Runs AI-native, no-code customer support (chat, voice agents and quality audits), for Zomato, Blinkit and Hyperpure, and is now offered to other businesses.

A generative-AI drive-thru voice ordering agent that takes and confirms customer orders and suggests upsells, deployed across hundreds of company and franchise locations.

AI-powered virtual concierge for Renaissance Hotels guests: scan a QR code to chat by text or WhatsApp and get local restaurant, bar and activity recommendations curated by hotel staff, plus special deals.

Bo-Linda, an AI voice agent, takes English and Spanish drive-thru orders across hundreds of Bojangles restaurants.

An AI voice assistant named Julia takes drive-thru orders end-to-end without human intervention across White Castle locations.

Del Taco deployed Presto's automated voice-ordering AI at drive-thru lanes across select US restaurants.

A proprietary AI-driven restaurant platform spanning ordering, kitchen/delivery optimisation and a Byte Coach AI assistant giving team members real-time operational support, plus NVIDIA-built drive-thru voice AI agents across KFC, Taco Bell and Pizza Hut.