Telecommunications

An agentic assistant built inside Asiacell's customer care department that understands Iraqi local language, processes customer requests, opens technical support tickets and runs surveys. It is connected to the operator's business support systems through APIs, so it supports customer transactions and personalised upselling.

Employees have built more than a thousand custom agents that triage and categorise incidents, analyse logs and diagnostics for root cause, answer questions against corporate knowledge and handle routine request management. The low code platform lets non technical staff automate their own internal service tasks instead of queuing behind IT.

Bell Canada uses Google's Gemini Enterprise platform to build AI agents for customer engagement.

SoftBank became Sierra's exclusive Japan partner and put Sierra's conversational AI agent into production for its LINEMO mobile brand's customer support.

AI assistant that joins phone calls to transcribe and summarise, and performs tasks such as booking cabs, ordering food and making reservations via voice.

A customer-experience AI agent, with Singtel listed among Sierra's named brand customers.

Autonomous AI agent, combined with a digital human, that handles customer inquiries within au Support AI Advisor and Chat Support based on patterns learned from live customer-center interactions, starting March 10, 2026 with au PAY, au PAY Card and Ponta Point questions, with plans to cover all au services within the fiscal year.

A commercial pilot of Decagon AI customer-service agents, paired with a strategic investment from the telecom's venture arm.

Integrating large language models into the Africa-focused Max it super app to enable natural-language voice interactions in African languages such as Wolof for telecom, banking and everyday services.

Real-time AI call assistant that screens calls, blocks spam/voice-phishing and is being extended into an 'actionable AI' agent for subscribers.

A drag-and-drop autonomous-agent builder whose first production agents handle customer service update requests by synchronising data across backend systems and pushing real-time updates without human handoff.

Airtel Assist is a WhatsApp-based AI self-service chatbot (launched August 2025) letting customers check balances, buy airtime/data, make payments and troubleshoot issues 24/7.

An agent-assist tool analyses live customer conversations in real time and prompts care, telesales and retention agents with next-best guidance.

Sovereign Indonesian-language LLM ecosystem and multilingual chat assistant covering Bahasa Indonesia and regional dialects, accessible via web and GoPay.

On-screen assistant for Verizon's 28,000 customer service representatives, built by feeding about 15,000 internal documents into Google's Gemini models: finds answers faster, cuts call times and frees reps to sell. Deployed from July 2024 and fully scaled by January 2025.

Machine learning models, including graph neural networks, that screen M-PESA mobile-money activity for identity theft and social-engineering fraud and block suspect transactions, expanded in the Fintech 2.0 upgrade of the platform.

A 24/7 conversational service agent on the website and app that troubleshoots routers, pulls up bills, changes account bank details and handles 380+ types of customer concern before handing off to a human with full context.

Converged AI agent stack (AltoC&H architecture) plus 'Tone', a camera-equipped household AI agent that routes media, manages home network quality and responds to voice commands.

A natural-language AI assistant that lets customers manage products and services, resolve queries and get personalised recommendations across mobile apps, TV, web and call centres in multiple countries.

stc Group launched a sovereign AI cloud platform hosting Llama 405B and introduced stc Enterprise GPT, a generative AI solution for enterprise applications, unveiled at LEAP 2025.