Insurance

Motivo lets customers buy motor cover, make policy changes and manage payments through Kai, an assistant reached by voice or chat around the clock. It is sold exclusively through Confused.com at launch, running on 1st Central's own Focus policy administration system, with claims support planned for a later phase.

Advisors ask plain language questions and get underwriting guidance drawn from Manulife's own underwriting advisor handbooks, covering life insurance, critical illness and Synergy products, before an application is submitted. It explicitly makes no underwriting decision and gives no binding indication of insurability, premium or coverage; MAUDE, the automated underwriting engine, supports decisions once a case is filed.

A policyholder facing agent inside OMNI that explains what drives a company's cyber risk score, which vulnerabilities matter and why a score moved, then ranks remediation steps by urgency and expected risk reduction. It distinguishes confirmed detections from advisory indicators and connects the policyholder with Cowbell's own cybersecurity experts when specialist help is needed.

A proprietary generative AI assistant made available to every colleague across 80+ countries for drafting, research and analysis, with agentic capabilities being added.

AI agents that work across WTW's insurance-broking systems to generate schedules of insurance, allocate real-estate premiums, and draft contract redlines that previously took hours or weeks.

SIGNAL IDUNA uses Google's Gemini Enterprise platform for knowledge management.

NLP chatbot with generative-AI capabilities assisting customers with policy purchase, renewal and claim intimation, complemented by a conversational voice AI across the insurance journey.

Generative AI insurance assistant that gives customers instant, trilingual (Sinhala, Tamil, English) access to policy information and real-time claim status updates, 24/7.

A modular generative AI platform embedded across claims, underwriting, broker support and service-center operations, with dedicated agents for coverage/fraud detection and underwriting adherence.

AI assistant for financial professionals that generates life-insurance underwriting quotes in minutes and surfaces product details and business forms.

AI-powered training platform that lets AIA Life Planners, the company's insurance agency force, simulate real-life Taglish customer conversations and receive real-time feedback on objection handling, emotional engagement and product knowledge.

Multilingual generative AI assistant available on WhatsApp, the SimpleLife app and the website that answers insurance questions and lets customers purchase and renew policies and initiate and track claims, in nine languages including English, Yoruba, Igbo and Hausa.

AI assistant embedded in the agent management platform giving agents faster access to quotes, policy details and customer insights as part of the Next Gen Good Neighbor initiative.

Runs customer service on the MyAviva platform with autonomous agents: answering policy inquiries and, per the vendor, verifying identity, modifying policies and managing payments, with refund and policy decisions executed as deterministic code and every automated decision logged for compliance review.

Suite of AI agents handling the bulk of customer service, sales conversion and health diagnostics across Ping An's insurance, banking and healthcare businesses.

24/7 conversational AI assistant on the OneService app answering policy status, value, maturity and renewal queries, plus an AI knowledge-retrieval tool for advisors, adapted to Hong Kong/Macau regulation.

Conversational AI agent embedded on the insurer's website that reads visitor web-behavior and knowledge-base data with an LLM to detect when a customer is struggling, then surfaces the relevant FAQ article or routes them to the best contact channel; the first such deployment in Japan's property-casualty insurance industry.

A voice AI agent replaces the touch-tone IVR on the service hotline, understanding callers' concerns in natural language and routing them across sales divisions.

'Mina', a Parloa-built AI voice agent, handles call routing across 50+ departments and resolves routine queries via self-service.

A member-facing virtual assistant that answers a large share of inbound insurance and banking questions without human escalation, expanded with generative AI.