Insurance

AI-powered training platform that lets AIA Life Planners, the company's insurance agency force, simulate real-life Taglish customer conversations and receive real-time feedback on objection handling, emotional engagement and product knowledge.

AllianzGPT is an internal generative AI platform for tens of thousands of employees, while Project Nemo deploys agentic AI to automate multi-step claims workflows (launched first in Australia).

Runs customer service on the MyAviva platform with autonomous agents: answering policy inquiries and, per the vendor, verifying identity, modifying policies and managing payments, with refund and policy decisions executed as deterministic code and every automated decision logged for compliance review.

Gives employees a secured generative-AI workspace to generate, summarize, translate and correct text, images and code, built in-house on Azure OpenAI.

'Mina', a Parloa-built AI voice agent, handles call routing across 50+ departments and resolves routine queries via self-service.

24/7 conversational AI assistant on the OneService app answering policy status, value, maturity and renewal queries, plus an AI knowledge-retrieval tool for advisors, adapted to Hong Kong/Macau regulation.

Generali France equips thousands of employees with Microsoft 365 Copilot and Copilot Studio agents, run through its 'Cognitive Factory' unit that has multiple AI use cases in production.

Multilingual generative AI assistant available on WhatsApp, the SimpleLife app and the website that answers insurance questions and lets customers purchase and renew policies and initiate and track claims, in nine languages including English, Yoruba, Igbo and Hausa.

NLP chatbot with generative-AI capabilities assisting customers with policy purchase, renewal and claim intimation, complemented by a conversational voice AI across the insurance journey.

Handles insurance claims end to end in the Lemonade app, verifying the policy, running anti-fraud checks and paying out approved claims without human intervention.

AI underwriting engine that guides life-insurance applicants through a questionnaire and issues automatic approvals for qualifying applicants in as little as two minutes.

A proprietary generative AI assistant made available to every colleague across 80+ countries for drafting, research and analysis, with agentic capabilities being added.

Suite of AI agents handling the bulk of customer service, sales conversion and health diagnostics across Ping An's insurance, banking and healthcare businesses.

AI assistant for financial professionals that generates life-insurance underwriting quotes in minutes and surfaces product details and business forms.

SIGNAL IDUNA uses Google's Gemini Enterprise platform for knowledge management.

AI assistant embedded in the agent management platform giving agents faster access to quotes, policy details and customer insights as part of the Next Gen Good Neighbor initiative.

A voice AI agent replaces the touch-tone IVR on the service hotline, understanding callers' concerns in natural language and routing them across sales divisions.

Generative-AI underwriting assistant built into Swiss Re's Life Guide manual that answers underwriters' natural-language questions with sourced expert responses.

Conversational AI agent embedded on the insurer's website that reads visitor web-behavior and knowledge-base data with an LLM to detect when a customer is struggling, then surfaces the relevant FAQ article or routes them to the best contact channel; the first such deployment in Japan's property-casualty insurance industry.

A member-facing virtual assistant that answers a large share of inbound insurance and banking questions without human escalation, expanded with generative AI.