Professional & Business Services

The firm adopted Harvey across its Corporate and Finance, Litigation and Arbitration, and Regulatory and IP practice groups, where lawyers build custom agents for knowledge management, capital markets and international arbitration, alongside shared playbooks. The stated aim is to capture expertise that already exists across the firm and reapply it in everyday legal work.

A voice agent that calls customers in arrears, verifies their identity, then negotiates a payment arrangement and concludes it with no human agent on the line. Customers are told they are speaking to a bot, and complex calls are handed to a live agent with a full summary so the customer does not repeat themselves.

Accenture deployed GitHub Copilot at scale, with reporting of a rollout targeting tens of thousands of its developers.

The BPO deployed agentic AI (partnering with Decagon and Regal) for a food-delivery client to handle delayed orders, missing items and address changes.

KPMG will use Microsoft Agent 365 to manage, monitor and secure AI agents under its Trusted AI framework and deploy Microsoft 365 Copilot across its global workforce.

Infosys launched its Agentic AI Foundry within the Topaz suite to build and run production-grade AI agents, while also scaling Microsoft 365 Copilot to over 100,000 of its own employees.

Runs conversational agents for customer service, billing questions and lead qualification in ADT's home-security business.

After a 2025 pilot, BCLP deployed Legora firmwide to all 1,200 lawyers across corporate/finance, litigation and real estate practices in a phased global rollout.

CBRE deploys its Nexus AI platform for facilities management across roughly 1 billion square feet of managed real estate.

Wipro deployed its WEGA agentic AI platform for a major US health insurer, using voice and agent-assist agents to handle a large share of inbound member calls.

DPR scaled ConstructivIQ's AI-driven procurement-planning and material-tracking platform across 100+ (later 120+) projects including hyperscale data centers.

Relos, a San Francisco proptech, uses V7 Go AI agents to process real-estate transaction documents at scale.

Cognizant is deploying Anthropic's Claude and Claude Code to its associates for coding, testing, documentation and DevOps, and embedding Claude in its client-facing industry platforms.

The global law firm rolled out Harvey's legal AI agents firmwide for contract review, legal research and compliance work across its lawyers and support staff.

Deloitte is rolling out Anthropic's Claude to its global workforce with role-tailored versions for accountants and developers, alongside its own agentic platform Zora AI for finance and procurement.

A Gemini-powered legal assistant serving lawyers with insights drawn from a large legal database.

Firmwide enterprise deployment of Harvey's legal AI platform for research, document analysis and drafting across all attorneys.

Resolves customer chat engagements about tax and accounting services autonomously, including during peak tax season.

EY launched its EY.ai Agentic Platform with an initial 150 tax AI agents supporting its tax professionals on data collection, document review and compliance.

HVAC/plumbing platform Granite Comfort rebuilt its customer-facing call operation around Avoca's AI agents across nine of its brands in late 2025.