Retail & E-commerce

An agentic AI shopping assistant across Albertsons banner sites that helps customers plan meals, restock essentials, and discover products to cut shopping time.

A generative-AI shopping assistant connected to Taobao's full product catalog that answers questions, recommends products, and enables chat-style purchasing.

An in-app conversational assistant advises shoppers on product selection and comparison across the marketplace, with a seller-facing assistant for offer and logistics management.

Answers shoppers' questions, compares products and personalizes recommendations across Amazon's store as a conversational shopping assistant, renamed Alexa for Shopping in May 2026.

Advises shoppers on carrefour.fr (building baskets by budget or dietary constraints and suggesting recipes), using a GPT-4-based chatbot, extended in 2026 to agentic shopping inside ChatGPT.

An AI customer-service agent that autonomously resolves shopper support conversations and drives support-originated revenue for the sporting-goods retailer.

Generative-AI conversational shopping assistant for product discovery, recommendations and query answering.

A virtual assistant built on Vertex AI that suggests personalized products and tailored approaches for each customer and speeds up service resolution.

Autonomous agents on WhatsApp that answer FAQs and order-status inquiries and resolve service requests 24/7 in natural Spanish across multiple countries.

A generative-AI assistant gives customers and associates 24/7 project guidance and product recommendations, alongside AI voice agents that speed up store phone support.

A conversational AI chatbot that resolves repetitive customer-service queries such as order status, stock, and returns while freeing call-center staff to become remote design advisors.

An AI shopping assistant that helps e-commerce customers find, compare, and buy products via conversational interaction.

Gemini Enterprise for Customer Experience powers personalized meal-planning and shopping-basket building for grocery customers.

Agentic-commerce capability opening Liverpool's catalog and checkout to AI shopping assistants across app, website and store channels.

Loblaw built Robin, an AI assistant on OpenAI models to help store owners and managers, alongside agentic supply-chain solutions for inventory accuracy and logistics.

An AI agent that gives customers style tips and recommends fashion products available in the shopper's region to speed delivery and lift conversion.

AI shopping agent that helps customers find and compare home appliances through conversational queries, aiming to replace in-store visits.

Gemini Enterprise enhances 'Mylow', Lowe's AI home-improvement advisor, with guidance personalized to a customer's home.

An AI virtual home-improvement advisor that gives customers and store associates real-time project advice, step-by-step instructions, and product recommendations.

Macy's uses Google's Gemini Enterprise platform to build AI agents for commerce experiences.