Retail & E-commerce

An AI closet builder inside the Foot Locker app, built with Stylitics: a shopper photographs an item they already own and Fits proposes complete outfits around it, shown on a virtual model. Items can be added to the cart straight from the styled look.

An internal programme that corporate staff in IT, e-commerce and marketing use for their daily business workflows. The retailer presents it as a way to accelerate corporate operational efficiency rather than as a customer facing agent.

An AI sommelier on BOIR, the group's online beverage platform, where shoppers describe taste, budget and occasion in conversation, for example a pairing for a dish or a gift under twenty euros, and receive a curated selection instead of using filters. When a question goes beyond its scope, it redirects the shopper to customer service and human wine experts.

A proprietary platform built by Mercadona's own IT unit that equips specialised agents with the company's development tools, designs and quality benchmarks. More than 500 engineers work with it interactively, and the agents carry out certain development tasks by themselves while engineers keep full control of the final decisions.

One of three agents the retail media arm deployed this year to test what agents can do. Agent Klik mines how shoppers search for products and brings recommended keywords and trending phrases back to the ad operations team.

Agentforce handles the first line of customer service, taught the company's own terminology and document context, alongside Service Cloud and Amazon Connect. Live in the UK and Europe since late June 2026 and in the United States and Canada weeks later, with returns and warranty named as the next processes to automate.

Runs as a core coding agent in the engineering stack, helping developers fix issues and ship code faster.

An assistant that turns a conversation, a grocery list or a recipe into a ready to buy cart, applying household preferences, surfacing deals and suggesting cheaper alternatives. It builds the cart from Instacart's catalogue and order history, and the customer places and pays for the order.

A conversational shopping and support assistant that pulls together product details, customer reviews, availability and pricing so shoppers can compare products and check compatibility. It guides customers to self service options or connects them with a live support specialist when the question goes further, and is being rolled out in phases.

A conversational AI chatbot that resolves repetitive customer-service queries such as order status, stock, and returns while freeing call-center staff to become remote design advisors.

Macy's uses Google's Gemini Enterprise platform to build AI agents for commerce experiences.

An AI agent that gives customers style tips and recommends fashion products available in the shopper's region to speed delivery and lift conversion.

AI-assisted ordering and demand forecasting across roughly 21,000 stores nationwide: store managers adjust orders on tablets using real-time signals such as weather, local events and point-of-sale trends, on top of a cloud-based store system overhaul.

Gives Tiendanube merchants AI inside the store admin panel: Lumi Assistant analyzes sales, orders and store performance, and Lumi Actions drafts SEO product descriptions, calculates shipping from an image, recommends products and edits pages, with merchants reviewing generated content before it is published.

Meituan's first consumer AI agent (orchestrator plus execution agent) for local-life services: food delivery ordering, restaurant recommendations, reservations and navigation, integrated into the Meituan app.

An AI shopping assistant that helps e-commerce customers find, compare, and buy products via conversational interaction.

A personal beauty assistant that delivers custom skincare and makeup routines, product recommendations, and step-by-step expert tips to shoppers.

An in-app conversational assistant advises shoppers on product selection and comparison across the marketplace, with a seller-facing assistant for offer and logistics management.

A generative-AI shopping assistant connected to Taobao's full product catalog that answers questions, recommends products, and enables chat-style purchasing.

Loblaw built Robin, an AI assistant on OpenAI models to help store owners and managers, alongside agentic supply-chain solutions for inventory accuracy and logistics.